FAQ
See the "How to Order" graphic at the bottom of each page to walk you through the ordering process.
Samples - You can order samples for products through the site. Just select 1 for the quantity, and indicate "No Personalization" in the artwork area. Either random imprint or blank samples are provided, depending on the supplier's sample availability. A credit card payment will be required for all sample costs and freight.
Delivery Addresses - Currently we are only able to accept orders and send to delivery addresses in the United States.
Production and Delivery Time - Approximate production times are listed on product descriptions. Be aware that this does not include order processing or shipping time. We suggest allowing up to 3 to 4 weeks for delivery of your order. If you have a specific in-hand date, please include in your order so we know if expedited shipping will be required (additional shipping fees apply). Otherwise, we will ship via regular ground service. Please allow for shipping time which can be up to 5 business days or more depending on your location.
Inventory Availability - We will advise immediately should the unlikely event of an out-of-stock situation occur so we can suggest an alternative selection to meet your needs.
Artwork Requirements - If not already on file with us, artwork must be to the specified imprint size and meet production format requirements and be uploaded at the time of order. Artwork submitted will be run as is. Artwork must be in vector format in .eps, production-ready PDF, or Adobe Illustrator (CS4 or lower) format. No .jpg, .gif, .tiff, Quark, Adobe InDesign or Photoshop, MS Word or Publisher files will be accepted. A raster file (drawing, photo or pixelated) converted to .eps or .pdf or scans cannot be used. Artwork not meeting production standards will incur additional processing time. Additional fees to make your artwork production ready will be invoiced at the rate of $125/hour.
Proofs - No proof (electronic, paper, or physical mock-up) will be provided unless requested. Additional fees usually apply for proofs. See individual product descriptions for details. Proofs are not provided on 24-Hour Express orders.
Payment Methods - All orders must be prepaid with PayPal (all major credit cards are accepted on PayPal) at time of order, unless you have established alternative payment terms with us in advance. If paying by check, your check must be received and processed before order will be placed into production. If your organization uses a purchase order system, your purchase order will need to be reviewed and approved by us prior to placing your order into production.
Returns - Decorated items are not returnable unless deemed defective. So we suggest carefully evaluating your purchase prior to ordering. If you cancel your order prior to delivery, you will be assessed charges for all work and product completed up until the cancellation date.
That's it. Easy, right? Happy Shopping!
Featured Promotional Product...
